Vehicle Release Information
Follow these steps in order to get your vehicle back. Start by confirming we have it.
Hours: Monday–Friday, 8:00 AM–5:00 PM. Closed weekends and state holidays. Vehicles claimed after hours, on weekends, or on holidays are charged a Gate Fee.
Police holds: If a police agency ordered the tow, your vehicle may need a release from that agency before we can release it. Call us at 909-888-5455 to confirm.
Gather these documents
The following are required for every vehicle and/or property release.
Vehicle documentation
Current vehicle registration, a rental agreement for a rental vehicle, or another legal document identifying the vehicle owner, responsible agent, or driver.
Claimant documentation
A current government photo ID (driver’s license or photo ID) matching the name on the vehicle document above.
Towed By The Police?
Vehicles impounded by the San Bernardino Police Dept., San Bernardino School Police, Redlands Police Dept., or the San Bernardino County Sheriff’s Dept. (including Central, Highland, Loma Linda, Grand Terrace Stations) will require release forms from the impounding agency. Vehicles towed by CHP may require release forms. If you have any questions, please call 909-888-5455, option 2, to verify if a police release is needed.
Property Releases
Want to retrieve personal property from the vehicle?
Only registered owners of a vehicle may retrieve property from it while it is stored in our lot. Vehicles impounded by the Redlands Police Dept. require a property release form from the police dept.